Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates

Orders of $50 or more: Free standard shipping.

Orders under $50: Shipping rates will be calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

Standard Shipping: 3–5 business days within the continental United States.

Expedited shipping options may be available at checkout for an additional cost.

International Shipping

We currently ship to select countries. International shipping charges and delivery times will be calculated at checkout.

International customers are responsible for customs duties, taxes, and any additional fees required by their country.

Order Issues

If your order is delayed, damaged, or lost in transit, please contact us at support@jinumedix.com and we will be happy to assist you.

Changes and Cancellations

Orders may be modified or canceled within 12 hours of purchase. Once an order has been processed or shipped, we are unable to make changes.